Tento kurz sa už odohral.

English for Tourism and Travel Industry - Intermediate course

O kurze

This course is aimed at those who already have at least basic command of English. Most likely you will find a situation in your job when a more advanced level of communication is required. These are the times when a staff member is asked to “call the manager”. Most people in the industry dread the thought of some disaster unfolding in front of their eyes. An unhappy customer may ruin your reputation on Social Media. However, in most cases these situations actually lead to a positive outcome. Your customer will be happy and leave with an even better impression of your business! I can prepare the course for a specific segment of the industry, please contact me after enrolling for a brief survey so I can prepare the most suitable materials.
access_time Dĺžka: 4 hod
network_cell Náročnosť: Pokročilý
nature_people Typ aktivity: Indoor
language Jazyk kurzu: Anglický jazyk
location_on Miesto: Bratislava
people_outline Počet miest: 15
event_note Začiatok kurzu: 29.10.2019 13:00
event_note Koniec kurzu: 29.10.2019 17:00

Osnova kurzu

check Assessment of level of competency in English (vocabulary, reading, writing, speaking, comprehension)
check Needs of your customers - likely scenarios
check Cultural expectations of English speaking guests
check Sample solutions for common problems
check Feedback, Q&A

Lektor je Luboš Hanuska

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Žil som v Austrálii takmer 30 rokov, z toho posledných 20 som vyučoval Informačné Technológie a komunikáciu na úrovni vyššej školy. Rozhodol som sa viac cestovať a preto som si urobil postgraduálne vzdelanie na vyučovanie angličtiny a ponúkam konverzačné kurzy v oblastiach kde je to najpotrebnejšie - v turistickom ruchu a v personalistike. Môj prístup je konverzačný a pragmatický - každý účastník musí odísť s vedmosťami a sebadôverou o úroveň vyššie!

Pre koho je kurz určený?

This course is aimed at those in management positions, or those who have a good command of English and want to get some insights on cultural aspects of the views of visitors from English speaking countries. We will cover a number of common scenarios which require tactful resolution, such as: Customer complaint Medical emergency Handling special needs Mediating with officials

Miesto konania

Štefánikova 884/19, 811 05 Bratislava, Slovensko

Návštevníci prezerali tiež

Hodnotenie lektora

phone +421 918+4219 963 007