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English for Tourism and Travel Industry - Intermediate course

O kurze

This course is aimed at those who already have at least basic command of English. Most likely you will find a situation in your job when a more advanced level of communication is required. These are the times when a staff member is asked to “call the manager”. Most people in the industry dread the thought of some disaster unfolding in front of their eyes. An unhappy customer may ruin your reputation on Social Media. However, in most cases these situations actually lead to a positive outcome. Your customer will be happy and leave with an even better impression of your business! I can prepare the course for a specific segment of the industry, please contact me after enrolling for a brief survey so I can prepare the most suitable materials.

Dĺžka: 4 hod

Náročnosť: Pokročilý

Typ aktivity: Indoor

Jazyk kurzu: Anglický jazyk

Miesto: Bratislava

Počet miest: 15

Začiatok kurzu: 29.10.2019 13:00

Koniec kurzu: 29.10.2019 17:00

Osnova kurzu

Assessment of level of competency in English (vocabulary, reading, writing, speaking, comprehension)

Needs of your customers - likely scenarios

Cultural expectations of English speaking guests

Sample solutions for common problems

Feedback, Q&A

Lektor je Luboš Hanuska

Žil som v Austrálii takmer 30 rokov, z toho posledných 20 som vyučoval Informačné Technológie a komunikáciu na úrovni vyššej školy. Rozhodol som sa viac cestovať a preto som si urobil postgraduálne vzdelanie na vyučovanie angličtiny a ponúkam konverzačné kurzy v oblastiach kde je to najpotrebnejšie - v turistickom ruchu a v personalistike. Môj prístup je konverzačný a pragmatický - každý účastník musí odísť s vedmosťami a sebadôverou o úroveň vyššie!

Pozrieť profil

Pre koho je kurz určený?

This course is aimed at those in management positions, or those who have a good command of English and want to get some insights on cultural aspects of the views of visitors from English speaking countries. We will cover a number of common scenarios which require tactful resolution, such as: Customer complaint Medical emergency Handling special needs Mediating with officials